Information and Announcements

Merit Badge Announcements
TroopMaster Technical User's Group

(Last updated: 02/07/08)

IMPORTANT NOTICE: We want to continue providing on-line support but we need your help in order to do that. We now have well over 30,000 customers so we receive an avalanche of email every day. Most of the time, it's a suggestion or just a question about how to accomplish something, or perhaps someone is having a minor problem and wants some advice. We welcome your input and we want to assist with any problems or questions, but here are some tips that will help us help you:

1) On-line support is for quick questions/answers, comments, and suggestions. Because of the volume of email we receive, it's not possible for us to answer questions that require discussion. For those types of issues, you need to call our user support line. We can generally accomplish more in a three minute phone call than we can in an hour's worth of messages. If you are unable to contact us during regular hours we do occasionally offer support after standard office hours on an appointment basis.

2) If you have a question about how to use one of the program features, try clicking the "Help" button on the associated dialog. If that doesn't help, please read that section of the Users Manual. Third, try the FAQs (Frequently Asked Questions) page on this web site. If after doing this you still need assistance, then contact us.

3) If you hit an error, compare the version number on your "Help/About" dialog to the version number of the latest program update. If there's a newer update, please download and install it--you may have encountered a problem that's already been fixed.

4) It that doesn't solve the problem, please submit a Technical Support Request. We'll need to know specifically what you were doing, at what point you encountered the problem, and what the error message, if any, said.

5) If your message is a follow-up to a previous message, please attach that message so that we know the context. Your messages are not always answered by the same person but even when they are, that person is not likely to remember exactly what was said in previous messages.

6) Please do not send screen shots or other attachments unless requested. We receive several hundred messages every day with virus attachments, so most messages with attachments are deleted without being reviewed.

7) If you have a program enhancement suggestion, please submit that on our Comments form.

Our user support has always been the best in the Scouting software business. Thank you for helping us keep it that way.


ANNOUNCEMENTS:

TroopMaster 2008 is finally available for download. This new version incorporates all of the latest advancement rules changes for 2008 and adds many new features. Users with a current license may download (at no charge) a full copy of the SETUP program from the following link:

http://www.troopmaster.com/download/troopmaster.html

If you have any questions regarding the installation process, please refer to the Installation Walkthrough for the new program.

  • Scoutmate has discontinued sales of it's BSA software. (08/27/07)
Having served scouters since 1991, The KSC Group has decided to retire it's Scoutmate software for both Boy Scouts as well as Cub Scouts (although they are still fully supporting their Girl Scout software). Troopmaster Software will be offering discounted pricing to all former Scoutmate owners who wish to convert to one of our software programs. For more information, please visit the Scoutmate website at http://www.scoutsoftware.com/scoutmate.htm.
  • Troopmaster Software has moved to a new office! (06/07/07)
It appears that we have outgrown our previous office facilities and have moved to a new location. We apologize for any inconvenience this may have caused you and we thank you for your understanding and support during this transition.
Finally! PackMaster 2006 has the ability to print Awards Cards! In a matter of minutes, PackMaster can produce all of the Award Cards for your Pack's Award Ceremony No need to fill them out by hand, simply sign the cards and you are ready to go. This new feature is available in the 3.01b update on the Pack/Den Awards report. Click here for more information.
Finally! TroopMaster 2005 has the ability to print Awards Cards! In a matter of minutes, TroopMaster can produce all of the Award Cards for your Court of Honor. No need to fill them out by hand, simply sign the cards and you are ready to go. This new feature is available in the 3.03c update on the Court of Honor report. Click here for more information.
  • DotNet server has moved to a new provider! (12/11/06)
Click here for more information.
BSA's new Internet Rechartering and Internet Advancement Systems will now accept files from TroopMaster 2005 and PackMaster 2006! Click here for more information.
We are very proud to announce the release of PackMaster Traveler add-on for the Palm and Pocket-PC!! Click here for more information.
We are very proud to announce the release major NEW 2006 versions of PackMaster and PackMaster DotNet!! Click here for more information.
Just what you need for Summer Camp. Our new Perforated "Blue Card" paper and TroopMaster 2005 will allow you to print hundred's of Merit Badge Blue Cards already filled out in just minutes! Click here for more information.
  • 240 X 240 screen resolution now supported with scroll feature! (05/03/06)
TroopMaster Traveler 2005 will now support PPC's with a 240 X 240 screen resolution with the new scroll feature.

Please see our Archive Page to view past announcements.


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