Select Automatic Upload/Download then click the Upload New Web Database Button.

First check your Web UserID and Password and make sure they are typed in exactly as shown in the original email we sent. If that doesn’t work then you most likely have a firewall blocking the main program from uploading your database. If you do not know how to configure your firewall to allow the program to upload your database you should use the Manual Upload/Download option (see 'How do I manually upload my data?' below).

In TroopMaster go to File>TroopMaster Web. Then click the Sync Web Database button.

First check your Web UserID and Password and make sure they are typed in exactly as shown in the original email we sent for your purchase. If you continue to have difficulty, you most likely have a firewall blocking TroopMaster from uploading your database. You should either contact your firewall manufacturer for instructions on how to adjust your firewall settings or you can use the Manual Upload/Download option (see 'How do I manually Sync my data?' below).

1. If the Automatic option is not able to complete properly, you can Select the Manual Upload/Download option.



2. Click the Sync Web Database Button. TroopMaster will then prompt you to make a back up of your database. We strongly recommend you make a backup of your data at this time. Click Yes if you have already made a backup of your database. Troopmaster will now display a message telling you that it will now go to your unit website.



3. Read the message and click OK.



4. Once you click OK, the program will take you to your unit website.



5. Enter in your Administrator settings (Server, Web UserID and Password) from the email sent for your purchase and click the Login button. Go to File>Download/Upload TroopMaster Web Backup.



6. Once you have logged into this page, you will need to click the Download TroopMaster Web Data button. Click the Save button to Save this file to your hard drive.

   IMPORTANT: Do not Open or Run this file. Instead, select the location that you want to save your Web.mdb file and click Save.

   NOTE: Make sure you know where you saved this file so you can browse to it from the main program later.




7. Next, click OK in the main program to go back to TroopMaster and click the OK button. Then, Browse to the location of which you saved the Web.mdb file you downloaded from the website and click open. TroopMaster will then merge and save your Web.mdb file to the same location and display a message on your screen.

   NOTE: This message will tell you the exact location where your file was saved. You should remember this location for later so you can browse to this folder when prompted on the website.




8. Read the message and click OK.



9. Once you click OK, the program will take you to your unit website. Enter in your Administrator settings (Server, Web UserID and Password) from the email sent for your purchase. Once you have logged into the Download/Upload page you will need to click the Browse button under the Upload section. Browse to the location specified in the part #8, select the Web.mdb file and click Open.



10. Finally, click the Upload TroopMaster Web database button. Once the upload is complete you can click the OK button in the Troopmaster.

Your administrator is currently synchronizing the TroopMaster Web database with the main TroopMaster Program. If the administrator is not currently in a sync operation it is possible their was a problem uploading the data and unlocking the database. Please have your Administrator run the sync process again.

Log in to TroopMaster Web using the Administrator settings from the email sent for your purchase. Then, click File>Create/View Passwords. To add a new user, click on Add New under the UserID listbox then enter a UserID and Password. To edit an existing UserId, select a UserId from the listbox and then make any necessary changes to the access rights. You can then select read, write, or none for each specific area of the database. If you select None, that UserID will not be able to view that information. If you select Read, they will have read-only access to that area. If you select Write, they will be able to view and update the data in that area. You can also add specific scouts to the list that this password will have access to. For a user to see all scouts, click '<< All'. Once you are done click Save.

For security reasons, we can only provide the user ID and Password to the same person who originally set up the web account with us. If that person's email address has not changed, we can email the information to that address. Otherwise, we can only send the User ID and Password to the postal mailing address on the sales record. If that person is no longer with your unit, please contact us for more information.

For example, if you credit a scout with a Merit Badge on the web and credit him with 'Scout Spirit' in the main program, there’s no conflict because those are separate areas of his data. On the other hand, if you update an adult’s phone number on the web and update his address in the main program, the address change will be lost since both of these fields are located in the same area of the database for the same member.

To cancel your account with us, please give us a call. Our phone number and office hours are listed above.

To change your billing information, please give us a call. Our phone number and office hours are listed above.

While a user with 'ReadOnly' access can edit fields on the page they are unable to save those changes. You will notice the 'OK' button which would save your changes now says 'Locked' so these changes cannot be saved into your database.

When using both Troopmaster Web and DotNet the following will happen. When you start Troopmaster it will download your main database from DotNet with any changes your leaders using DotNet have made. You can then sync your data with TroopMaster Web and it will update your main TroopMaster database with any changes from TroopMaster Web When you exit TroopMaster it will then upload your main Database with all of the changes back to DotNet.

Once you have restored your backup please review the data in TroopMaster to make sure it is ok. If the data is ok you will need to upload this restored data to TroopMaster Web. Once you have the current unit database loaded back into your desktop system, you should sync this data with your TroopMaster Web to bring in any additional changes from the website.

On the TroopMaster Web dialog check the automated backup check box. Each time you sync your data with TroopMaster Web a new backup will be uploaded to TroopMaster Web. Your last 5 backups will be stored on TroopMaster Web

If you are getting this message your browser is trying to use a cached copy of the site. To correct this issue you will need to delete your browser’s history/cached pages. Please refer to the help with your browser for instructions.

If you do not wish to use our Friendly Name option (as shown above), you can also choose to use your own unique domain name to access your site. We do not offer domain registrations directly through Troopmaster Software but, if you would like to use your own domain name, you can have the company that hosts your domain name (e.g., godaddy.com, No-IP, etc.), simply redirect your domain to the URL that we have assigned for your account (e.g., www.troopmasterweb1.com/012345T). You can then use your new domain name to access your site.

If you are changing administrators and setting up a new machine to sync with the Web database, you should first get a full copy of the current database into the new administrator's desktop program. To transfer the files you should first use the File>Backup option on the old computer and then, on the new computer, use the File>Restore option to load the database. Once your database has been transferred to the new administrator's computer, you will be able to run the sync on this machine. At this point, the old administrator should no longer sync with the Web database.

Once you are on the site, click on the Google Calendar tab at the top to view the sample page containing these instructions.