NOTE: For security reasons, once we recover your password, we can only send it back to the original address on file when the program was purchased. If you are not the original purchaser, please make sure to include your unit's customer number on the submission form.
If the original purchaser is no longer with your unit and you do not have contact with them, we will need to receive a signed letter from your local council office stating that you are with this unit and entitled access to all passwords associated with the database. We can then update the contact information for the original purchase and send the password to a new location. Please have your local council give us a call at (434) 589-6788 for more information regarding this letter.
If you are the original purchaser but are no longer using the original email address listed in your records, we can mail (via USPS) this password information to you. If both your email and physical address have changed, we will need to confirm your identity using the last 4 digits of the credit card used to place your original order. If we are unable to confirm your identity using this information, we will need to receive a signed letter from your local council stating that you are with this unit and entitled access to all passwords associated with the database before we can make any changes to the original contact information in your account. Please have your local council give us a call at (434) 589-6788 for more information.
NOTE: Once you have submitted your password recovery request, this fee is non-refundable so please, do not submit a password recovery request unless you are certain that you are unable to locate the password yourself.
